BOur B Corp Service Commitment

As a Certified B Corporation, AVES Colombia operates under the highest standards of social and environmental performance, accountability, and transparency. These terms reflect our commitment to creating positive impact for all stakeholders - our guests, local communities, wildlife, and the environment.

1. Acceptance of Terms

By accessing and using AVES Colombia's services, including our website, booking platform, and tour experiences, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and others who access or use our services, whether as individuals, groups, or organizations.

2. Our Services

Tour Experiences

🍃 AVES Adventure: Multi-day birding expeditions with expert local guides
🪶 AVES Vision: Photography-focused tours for capturing Colombia's avian diversity
🌼 AVES Elevate: Premium experiences with luxury accommodations and exclusive access
🍓 AVES Souls: Cultural immersion tours connecting with indigenous communities

Additional Services

Custom tour planning and consultation
Equipment rental and photography services
Educational workshops and conservation programs
Travel coordination and logistics support

3. Booking and Payment

Booking Process

All bookings must be confirmed with a deposit of 30% of the total tour cost
Full payment is required 60 days before tour departure
Bookings are subject to availability and confirmation by AVES Colombia
We reserve the right to decline bookings that don't align with our values or safety standards

Payment Terms

Payments are processed securely through our certified payment partners
All prices are in USD unless otherwise specified
Prices include all activities, accommodations, and meals as specified in tour descriptions
Additional costs (flights, visas, personal expenses) are clearly outlined separately

4. Cancellation and Refund Policy

Guest Cancellations

• 90+ days: Full refund minus 5% processing fee
• 60-89 days: 75% refund
• 30-59 days: 50% refund
• Less than 30 days: No refund

AVES Cancellations

• Weather/safety: Full refund or reschedule
• Minimum group not met: Full refund
• Force majeure: Credit for future tour
• Our fault: Full refund + compensation

Travel Insurance: We strongly recommend comprehensive travel insurance to protect against unforeseen circumstances. We can provide recommendations for reputable providers.

5. Guest Responsibilities and Conduct

Expected Conduct

Respect for wildlife, local communities, and fellow travelers
Adherence to all safety guidelines and instructions from guides
Compliance with local laws, customs, and environmental regulations
Responsible photography and social media sharing practices

Health and Safety Requirements

Disclosure of any medical conditions that may affect tour participation
Maintenance of adequate physical fitness for chosen tour activities
Compliance with vaccination and health requirements
Participation in mandatory safety briefings

6. Liability and Risk Acknowledgment

Important Notice

Adventure travel involves inherent risks. While we maintain the highest safety standards and comprehensive insurance coverage, guests participate at their own risk and must acknowledge the potential for unforeseen circumstances.

Our Commitment to Safety

Certified, experienced local guides with wilderness first aid training
Regular safety equipment inspections and maintenance
Comprehensive emergency response procedures
24/7 support and communication capabilities
Partnerships with local medical facilities and evacuation services

7. Intellectual Property and Media

Photography and Media Rights

Guests retain rights to their personal photographs and videos
AVES may use group photos for marketing with guest consent
Professional photography services available with separate licensing terms
Respect for indigenous community photography restrictions

Content and Branding

All AVES Colombia content, including tour descriptions, educational materials, and branding, is protected by copyright. Guests may share experiences but may not reproduce our content for commercial purposes.

8. Environmental and Social Responsibility

Our B Corp Commitments

Carbon-neutral operations through verified offset programs
Direct support for local conservation initiatives
Fair wages and capacity building for local guides and communities
Sustainable accommodation and transportation partnerships
Educational programs promoting environmental awareness

Guest Participation

By joining our tours, guests become part of our conservation mission. We encourage active participation in our sustainability initiatives and provide opportunities to contribute directly to local conservation projects.

9. Dispute Resolution

Our Approach

Consistent with our B Corp values, we prioritize transparent communication and fair resolution of any concerns. We encourage direct dialogue and will work collaboratively to address any issues.

Resolution Process

Direct communication with your tour guide or AVES representative
Escalation to our Guest Experience team within 24 hours
Formal review by our management team within 7 days
Mediation through accredited third-party services if needed

10. Changes to These Terms

We may update these terms to reflect changes in our services, legal requirements, or B Corp standards. We will provide at least 30 days' notice of material changes via email and prominent website notification.

Continued use of our services after changes take effect constitutes acceptance of the updated terms.

11. Contact Information

Legal and Terms Inquiries

Email: info@aves.bio

Phone: +1 (555) 123-AVES

We are committed to responding to all terms-related inquiries within 48 hours and providing clear, helpful guidance in accordance with our B Corp values of transparency and stakeholder service.

12. Governing Law

These terms are governed by the laws of British Columbia, Canada, and the Republic of Colombia, reflecting our bi-national operations. Any disputes will be resolved in accordance with the jurisdiction most appropriate to the specific circumstances and guest location.